LoanNow ("we", "our") is committed to protecting our customers' privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store and share your personal information and the steps we take to protect your data.

We urge you to read this Privacy Policy carefully before accessing or using our Applications. It contains basic terms that affect your legal rights. By accessing our Platform or using any of our services through the Platform, you agree to this Privacy Policy. If you do not accept this Privacy Policy, you may not use our Services.

Collection of personal information

We collect certain personal information about you. The personal information we collect may be provided directly by you (for example, when you open an account to use the Services through the Application, or you otherwise provide personal information to us) or by third parties, or automatically collected when you use the Services app. We may collect information in various forms and for various purposes, including those permitted by applicable law.

A. When you register an account

When you register for the Service, we will collect your phone number and may also collect your name, age, BVN, email address or other contact information, such as

Emergency contacts, SIM card details, financial and credit information (including your mobile money account details, bank account details)

B. When you use the App or visit our website

Whenever you use the App or visit our website, we may collect certain technical data about your usage, such as Internet Protocol (IP) address, information about the web pages viewed before or after, each visit/session duration, Internet Device Identity (ID) or Media Access Control address, and information about the make, model and operating system of the device you use to access the App or our Site.

C. Collect information from third parties

Due to the nature of the services we provide, we work with a number of third parties (including credit bureaus, banks, mobile network providers, collection agencies, our agents, suppliers, vendors, contractors, partners and any other People) who provide services to us, perform functions on our behalf or work with us) from whom we may receive information about you. In this case, we will only collect your personal information for the purposes for which such third party is involved or in connection with our cooperation with such third party (as the case may be), provided that we have taken reasonable steps to ensure that Such third parties undertake to us that they must obtain your consent when disclosing your personal information to us in accordance with this Privacy Policy and applicable law.

What we need access to

Camera

LoanNow requires access to the camera on your mobile device so that you can identify yourself by taking a "selfie" and provide us with customer information needed for the application process and to assess your trustworthiness. Camera data is uploaded encrypted to the server (https://loannowapp.com) and we will never share it with third parties without your permission.

Device Information

LoanNow requires access to your device information (including hardware model, RAM, storage, unique device identifier (such as IMEI, serial number, SSAID), SIM card information (including network operator), roaming status, MNC code and MCC, WIFI information (including MAC address) and mobile network information). We use this data for unique device identification and fraud prevention, as well as to enrich your credit file and provide the best loan offers based on your personal information. Device information is uploaded to the server (https://loannowapp.com) encrypted and we will never share this data with third parties without your permission.

Location

LoanNow requires access to your device's approximate location data, which we use to confirm whether you are within our service area and to reduce the risks associated with your loan application. The approximate location data is uploaded encrypted to the server (https://loannowapp.com) and we will never share it with third parties without your permission.

Use of personal information

1. Identify you and register you as a user, and manage, manage or verify your account and your credit status;

2. Communicate with you and send you information related to your use of the application;

3. Facilitate or enable any checks we deem necessary in our discretion before we register you as a user;

4. Pay the loan and collect fees for your use of services;

5. Establish a credit model and perform credit scoring;

6. Contact you by phone using autodialed or prerecorded message calls or text messages (if applicable) as authorized for the purposes described in this Privacy Policy and Terms of Use;

7. Comply with applicable laws, regulations and rules, such as those related to “know your customer” and anti-money laundering requirements;

8. To send you direct marketing communications and special offers or promotions.

9. Notify you of any updates to the application or changes to services (including interest rates, transaction fees, etc.);

10. Process and respond to your inquiries and feedback;

11. Maintain, develop, test, enhance and personalize the Application to meet your needs and preferences as a user;

12. Monitor and analyze user activity and demographic data, including trends and usage of services provided on the Application;

How we share, transfer and disclose your personal information

A. Sharing of personal information

We will not share your personal information with any company, organization or individual, except in the following circumstances:

(1) Obtain your explicit consent or authorization in advance;

(2) Provided in accordance with the requirements of applicable laws, regulations, legal procedures, mandatory administrative or judicial requirements, and when necessary to meet the requirements of social and public interests;

(3) To the extent permitted by laws and regulations, it is necessary to protect the interests, property or safety of LoanNow or its partners, you or other LoanNow users or the public from damage;

(4) Handle disputes or controversies between you and others upon your request;

(5) Comply with the relevant agreements signed with you (including electronic agreements signed online and corresponding platform rules) or other legal documents;

(6) Sharing with partners: Only for the purpose of realizing this privacy policy statement, some of our services will be provided by partners. We may share some of your personal information with our partners to ensure the smooth completion of the services provided to you. We will only share some of your personal information for legal, legitimate, necessary, specific, and clear purposes and in accordance with the scope of your authorization. Our partners have no right to use the shared personal information for any other purpose.

B. Transfer of Personal Information

We will not transfer your personal information to any company, organization or individual, except in the following circumstances:

(1) Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;

(1) When a merger, division, dissolution, or bankruptcy is involved, if personal information is transferred, we will inform you of the name and contact information of the recipient, and request the new company or organization that holds your personal information. Continue to be bound by this policy, otherwise we will require the company or organization to seek your authorization and consent again.

C. Disclosure of Personal Information

We will only publicly disclose your personal information under the following circumstances:

(1) Based on your needs, disclose the personal information you specify in the disclosure method you explicitly agree to;

(2) Disclosure based on laws and regulations: We may publicly disclose your personal information when required by laws, regulations, legal procedures or mandatory requirements from government authorities and regulatory authorities.

Please understand that in accordance with laws, regulations and national standards, we may share, transfer, and disclose your personal information without your authorization and consent under the following circumstances:

(1) Directly related to national security and national defense security;

(2) Directly related to public safety, public health and major public interests;

(3) Directly related to criminal investigation, prosecution, trial and judgment execution;

(4) In order to protect the life, property and other major legitimate rights and interests of you and others, and it is difficult to obtain personal consent, unless expressly prohibited by applicable law;

(5) Personal information you disclose to the public;

(6) Personal information lawfully collected from publicly disclosed information such as legal news reports, government information disclosure, etc.

According to legal provisions, sharing or transferring de-identified personal information that the recipient cannot recover to re-identify the identity of the information subject does not constitute external sharing, transfer, or disclosure of personal information, and can be processed without processing. To further notify you and obtain your consent.

How we protect your personal information

We pay high attention to the security of your personal information. We have established a data security system, standardized and implemented relevant security technical measures to prevent your personal information from unauthorized access, modification, and data damage or loss. Our network services use Transport Layer Security Protocol and other encryption technologies to ensure the security of your data transmitted over the network.

We adopt strict data processing authority control to avoid illegal use of data; we apply a variety of data desensitization methods such as coding and screening and other de-identification technologies to enhance the security of the use of personal information; we use encryption technology widely used in the industry To store your personal information and isolate it through data isolation technology, for example, we encrypt all information stored on our servers and your terminal device. We have implemented such technical measures and organizational management methods at all times and may revise them from time to time to enhance the overall security of the system.

Although we have taken the above reasonable and effective measures and complied with the standards required by relevant laws and regulations, please understand that although we have made every effort to strengthen security measures, we still cannot guarantee the security of your personal information. Due to technical limitations and various potential malicious means, the Internet industry cannot receive perfect protection and guarantee. Nonetheless, we will do our best to ensure the security of the personal information you provide to us. Please know and understand that due to factors beyond our control, the system and communication network you access our services may have problems. Therefore, we strongly recommend that you take proactive measures to protect the security of your personal information, including but not limited to: complex use Password, change password regularly, and do not disclose personal information such as account password to others.

When an incident that endangers network security occurs, we will take appropriate remedial measures in a timely manner in accordance with emergency prevention measures for Internet security incidents. We will be strictly responsible for the leakage, illegal provision, misappropriation, etc. of your personal information that infringes upon your legitimate rights and interests due to the destruction of our physical facilities or technical protection measures.

When we realize and learn that your personal information has been unfortunately leaked, illegally provided, or misappropriated, we will promptly inform you within no later than 10 days in accordance with the requirements of laws and regulations: the basic situation and the possible impact of the security incident, our Measures taken or planned to be taken, suggestions for your own prevention and risk reduction measures, any remedial measures provided to you, etc. The status of security incidents will be notified to you through push notifications. If it is difficult to inform individual information subjects, the platform and we will issue announcements in a reasonable and effective manner. We will also report personal information security incidents and their handling in accordance with the requirements of regulatory authorities.

Storage and retention of personal information

Your personal information will be stored in Nigeria. Currently, we will not transfer your personal information abroad. If there is cross-border data transfer, we will comply with relevant national regulations or ask for your permission.

We will only retain your personal data for as long as necessary for the purposes set out in this privacy policy. You have the right to request deletion of the data we have collected about you. However, we will retain your personal data for at least 5 years to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Your rights related to personal data

Under this privacy policy, you have the right to:

- Request access to your personal data: This enables you to receive a copy of the personal data we hold about you and to check whether we are processing it lawfully.

- Request a correction of the personal data we hold about you: This enables you to correct any incorrect or incomplete information about you.

- Request the deletion of your personal data: If we have no legal basis for continuing to process the personal data, or you object to our processing of the personal data, you can ask us to delete or remove the personal data.

- Object to the processing of your personal data. This right exists where we are relying on legitimate interests as the legal basis for our processing and your situation makes you want to object to the processing of your personal data on this ground. You also have the right to object to our processing of your personal data for direct marketing purposes.

- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data, for example, if you want us to establish its accuracy or the reasons for processing it.

- Request the transfer of your personal data. We will provide your personal data to you or a third party of your choice in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information where you initially consented to our use or where we use the information to perform a contract with you.

- Withdrawal of consent. This right only exists where we rely on your consent to process your personal data ("consent withdrawal"). If you withdraw your consent, we may not be able to provide you with access to certain specific features of the Flexible Cash Service. We will notify you if this happens when you withdraw your consent.

If you would like to exercise any of the above rights, please contact us at [email protected]. To ensure security, we may require you to provide a written request or otherwise prove your identity. We will respond to your relevant request as soon as possible after receiving your feedback and verifying your identity. We strive to respond to all legitimate requests within one month. Occasionally, we may take more than a month if your request is particularly complex or if you make multiple requests. In this event, we will notify you and keep you updated.

Minor privacy

Our Site and Services are not directed to children under 18 years of age. We do not knowingly collect information from children under 18 years of age. If, as a parent or guardian, you become aware that your child or supervised child has provided us with any information without your consent, please contact us at [email protected].

Revisions to Privacy Policy

We may change our Privacy Policy from time to time at our discretion and we will post any changes to our Privacy Policy on this page, so please check back regularly. Depending on actual changes, we may also notify you in other ways. Your continued use of the Application or Website following changes constitutes your acceptance and acceptance of the new Privacy Policy.

If you have any questions or suggestions about this privacy policy, please feel free to contact us:

App name:LoanNow

Email: [email protected]

Office hours: Monday to Sunday 9:00-18:00

Address: 34 Sinari Daranijo St, Victoria Island, Lagos 106104, Lagos, Nigeria